ANNI SPANISH FLUENCY
This Refund Policy governs the terms under which refunds are granted for services provided by Anni Spanish Fluency through the website spanishwithanni.com.
By purchasing any service, the user agrees to the terms described below.
1. General Scope
Anni Spanish Fluency offers the following services:
One-on-one Spanish classes (1:1)
Subscription-based lesson plans
Digital courses
Individual classes and recurring services
All services are delivered online and must be paid in advance or according to the selected subscription plan.
Payments are processed in USD and may be one-time or recurring depending on the service selected.
2. Class Reservations and Payments
All classes must be booked and paid in advance.
By completing a payment, the student reserves a specific time slot with the instructor.
Failure to attend a scheduled class without prior notice will be considered a completed session.
3. Cancellation Policy (Student Responsibility)
Students may cancel or reschedule a class without penalty only if they notify at least 12 hours in advance.
If cancellation is made less than 12 hours before the scheduled class:
The class will be considered completed
No refund will be issued
No credit will be granted
If the student does not attend the class (no-show):
The class will be considered delivered
No rescheduling or refund will be available
4. Rescheduling Policy
Students are allowed to reschedule a class under the following conditions:
At least 12 hours’ notice is required
Each class may be rescheduled up to two (2) times
Rescheduling is subject to availability.
5. Refund Eligibility
Refunds are only granted under the following circumstances:
Technical issues that prevent the service from being delivered
Instructor cancellation without an available alternative schedule
Administrative or billing errors (e.g., duplicate or incorrect charge)
Valid cancellations made at least 12 hours in advance when applicable
Refund requests must be submitted within 14 days from the date of payment.
When approved, refunds will be processed proportionally based on unused services.
6. Refund Exceptions
Refunds will NOT be issued in the following cases:
Change of mind after purchase
No-show or failure to attend a scheduled class
Sessions that have already been delivered
Promotional or discounted services (unless required by law or technical error)
The free trial class, when offered, is non-refundable.
7. Cancellations by Anni Spanish Fluency
If a class must be cancelled by the instructor:
The student will be offered a rescheduled session, or
A refund will be issued if no suitable alternative is available
In case of extended unavailability, students may choose between rescheduling or receiving a refund for unused services.
8. Subscriptions and Packages
Subscription plans may be recurring depending on the selected service
Packages do not expire and may be used until completed
Unused classes are not transferable or accumulative beyond the purchased package terms
9. Refund Method and Processing Time
Approved refunds will be issued to the original payment method used at the time of purchase (PayPal or other supported gateway).
Refund processing time:
5 to 10 business days after approval
Processing time may vary depending on the payment provider.
10. Contact for Refund Requests
All refund requests must be submitted to:
Requests must include:
Full name
Proof of payment
Reason for refund request
Date of purchase
11. Final Agreement
By purchasing any service through spanishwithanni.com, the user acknowledges that they have read, understood, and agreed to this Refund Policy